Your Rights

As a client or patient of GEGAC, you have a right to:

High Quality Care: cultural, safe, effective, joined-up and person-centred care

Safety: in our buildings, online, and in any care setting

Respect: for everyone, all the time

Access: to the services you need, in a way that works for you

Participate: in the plans and care that effect you

Information: of the names of the professionals supporting you, the services that are being offered, the effectiveness of these services

Options: you can seek out different services and different workers, or you can seek out a Manager to help you with a concern

Interpreters: to help with communication

An advocate: to help with making decisions

Privacy: your private information will be treated confidentially

Provide Feedback: you can make a complaint, give a compliment, and help us improve our services

To your information: you can request your records


Your Responsibilities

As a client or patient of GEGAC, you have a responsibility to:

Participate: in the plans and care that effect you

Respect: staff and others, and treat them with courtesy, all the time

Not smoke: when at a GEGAC service

Not be intoxicated: when at a GEGAC service

Provide Feedback: it is importantyou provide us with good and bad feedback so we can improve our services

Follow staff instructions: in the event of an emergency